Evolve IP

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Make 2019 the Year of the Unicorn with Evolve IP

2019 is the Year of the Unicorn for Evolve IP! Watch this video to find out our exclusive 2019 Q1 SPIFF/Incentive Program!

Video
Video
USDP Case Study Video

Find out how Evolve IP was able to update USDP's technology platform to effectively scale and improve patient experience and increase ...

Video
Video
Ground Your Workspace Strategy in Cloud-Based Virtual.. →

This Cloud Brief explores the reasons for changing traditional desktop computing strategies, why cloud-hosted virtual desktops and ...

White Paper
White Paper
The New Workplace Reality

About 25% of employees work from home most of the time. This e-book discusses the new workplace reality on mobility, BYOD, millennials and ...

E-book
E-book
Evolve IP Awarded with M&A Deal of the Year at the ICT.. →

BPL Business Media recognizes Evolve IP's acquisition of theVoiceFactory and accelerated global growth of combined firm.

Press Release
Press Release
A New Era for Mobile Productivity

The latest communication and collaboration tools are enabling the mobile workforce to perform more efficiently. This infographic provides ...

Data Sheet
Data Sheet
Evolve IP Channel Advisor Territory Map

Use this territory map to find out which Channel Advisor is covering your region. Please don't hesitate to reach out!

User Guide
User Guide
Cloud Computing 101

Cloud Computing 101 is for existing partners that want to start talking about Cloud Computing but just aren't sure where to begin. This ...

Video
Video
Checklist for an Omnichannel Contact Center

Read this checklist to find out the key elements to achieving your omnichannel strategy.

Blog Article
Blog Article
Top Benefits of a Digital Workplace Strategy

In real estate, we hear about it being a "buyer's" or "seller's" market. Well, right now in employment, it is more of an "employee's" ...

Blog Article
Blog Article
Survey: Contact Centers Rapidly Abandoning On-Premises.. →

Nine in ten on-premises respondents plan to evaluate or move the Cloud; Three in ten Contact Centers have already transitioned to the ...

Press Release
Press Release
Omnichannel and Customer Experience Investment

Find out why a successful Omnichannel takes the time, effort, and money to create an unbelievable customer experience.

Blog Article
Blog Article
Omnichannel vs. Multichannel

Find out the major differences between Omnichannel and Multichannel and how to transition to Omnichannel.

Blog Article
Blog Article
Politics & Governance of Omnichannel

Pulling together the politics of omnichannel. Who actually owns the space?

Blog Article
Blog Article
Why Callback?

Find out how Callback improves caller satisfaction in your Contact Center.

Blog Article
Blog Article
Cloud as a Strategy

Gary Coben, Evolve IP's Senior Vice President of Channel Services, explains how pros can help customers take a strategic route to the cloud ...

Article
Article
Evolve IP Recognized on CRN Next-Gen 250 List

Evolve IP is proud to announce that it has been named to the Next-Gen 250 list by CRN.

Press Release
Press Release
2018 Contact Center Survey Highlights Infographic

Find out why 9 in 10 contact center professional plan to evaluate a cloud contact center in the future.

Sell Sheets
Sell Sheets
2018 Contact Center Trends and Market Landscape Survey.. →

Whether you are a new business trying to understand the contact center market, a medium sized business looking for the right technology to ...

Research Report
Research Report
2018 Contact Center Center Trends and Market Survey Video

Every year Evolve IP conducts a survey of over 163+ contact center professionals to gain insights into top trends and market landscape. ...

Video
Video
Omnichannel Analytics

Find out the benefits of having the best omnichannel analytics.

Blog Article
Blog Article
Nine Omnichannel Challenges to be Aware of

Here are nine challenges to be aware of when approaching the omnichannel challenge.

Blog Article
Blog Article
Unified Communications

UC-One, Evolve IP's Unified Communications offering, improves employee productivity in the office and on the road by fully integrating ...

Data Sheet
Data Sheet
The Alliance Partners Exceed $1 Million in Monthly Billed.. →

Evolve IP is proud to announce that The Alliance Partners group, the largest consortium of IT, telecom and cloud technology distributors in ...

Press Release
Press Release
CRM Integration

The Evolve IP Hosted Phone platform seamlessly integrates with many leading CRM and business applications, such as Salesforce, MS Dynamics, ...

Data Sheet
Data Sheet
Evolve IP Cloud Connect / SD-WAN

This recently revised Cloud Connect data sheet includes information on the newly designed cloud connect customer admin portal.

Data Sheet
Data Sheet
International Hosted PBX Delivering QoS Across the Globe

Evolve IP delivers a seamless unified communications experience with Quality of Service (QoS) to users in any country around the world. ...

Data Sheet
Data Sheet
Evolve SYNC

With encryption, custom or unlimited retention, remote wipes, continuous backups and rapid restores, SYNC sets the standard for ...

Data Sheet
Data Sheet
Achieving PCI Compliance with The Evolve IP Compliance Cloud

Although Evolve IP does not directly manage the storage, transmission and processing of customer cardholder data (CHD), our compliance with ...

White Paper
White Paper
Achieving HIPAA Compliance with The Evolve IP Compliance.. →

This cloud brief outlines how the security safeguards of The Evolve IP Compliance Cloud effectively and efficiently address HIPAA ...

White Paper
White Paper
Achieving Unified Email Management with Mimecast

This data sheet describes email security, continuity and archiving.

Data Sheet
Data Sheet
The Evolve Contact Suite (ECS) Data Sheet

Evolve IP's multi-channel contact center provides organizations with a sophisticated, cloud-based service that delivers real business ...

Data Sheet
Data Sheet
Evolve IP Nears Completion of Mtel / Evolve IP EU.. →

Evolve IP is in the final phases of enhancing its European platform enabling it to reach its aggressive goal of being the region’s leader ...

Press Release
Press Release
Webinar: The Risks of Office 365 Data Backup and Retention

If you're like many companies you're either enjoying the extensive benefits of Office 365 or plan to be in the next year. However, if ...

Video
Video
How to Calculate your Contact Center Service Level & Why.. →

There are many possible metrics call or contact centers may use to set performance level benchmarks. Calculating service level is an ...

Blog Article
Blog Article
4 Factors to Consider When Choosing Between On-Premises and.. →

Knowing how to choose between on-premises and hosted VoIP rests on understanding the pros and cons of each. This article outlines the top ...

Blog Article
Blog Article
What is a Virtual Desktop?

Increased digitization of processes, growing need for data security and applications availability, greater competition in the IT space, and ...

Blog Article
Blog Article
Evolve IP / theVoiceFactory Win for Best Enterprise.. →

Evolve IP is proud to announce that theVoiceFactory, an Evolve IP company based in Cardiff, Wales, won The Best Enterprise Vertical Market ...

Press Release
Press Release
Evolve IP's Phone System Comparison Sheet

This comparison matrix includes business and financial evaluative measures, a complete list of key technology features, and product and ...

Rate Sheet
Rate Sheet
PBX Total Cost of Ownership (TCO) Calculator

Help businesses compare the true cost of an on-premise PBX deployment vs the Evolve IP HPBX solution.

Rate Sheet
Rate Sheet
How to Position Evolve IP for Many of Your Complex Contact.. →

Last month Evolve IP was named to Gartner's 2018 Magic Quadrant for Contact Center as a Service for the second consecutive year in a row. ...

November 27, 2018 Live Webinar
Live Webinar
Evolve IP Deep Dive Training

This session is meant for both new and existing Partners who want to effectively position Evolve IP and learn how to quickly identify new ...

November 16, 2018 Live Webinar
Live Webinar
Philadelphia Business Journal: How Evolve IP Rose Above the.. →

Check out the Philadelphia Business Journal's cover story about Evolve IP's rise to success!

Article
Article
OneCloud Desktop (Evolve IP DaaS)

Evolve IP's OneCloud Desktop is a cloud-based, unified desktop solution. Delivered as a Service, OneCloud Desktop frees your business from ...

Data Sheet
Data Sheet
Evolve IP's Women in Technology Drive Global Accomplishments

Evolve IP is proud to announce that Noraini Ozol and Sarah Landau, two women in our global organization, were recognized by two independent ...

Press Release
Press Release
Evolve IP Demo: UC-One

Technology is moving fast. And so are your employees. Mobile phones, instant messaging, video calling, and screen sharing can bring ...

Video
Video
Why Omnichannel?

View this infographic to find out the benefits of having an omnichannel contact center solution.

Data Sheet
Data Sheet
Post Call Survey Datasheet

The best way to understand customer feedback is to simply ask the customer directly. Evolve IP’s Post Call Survey provides ...

Data Sheet
Data Sheet
Evolve IP Named to Gartner's 2018 Magic Quadrant for.. →

Evolve IP is proud to announce that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a ...

Press Release
Press Release
Work From Home Checklist for Contact Center Professionals

According to Gartner, 40% of workers spend their time working remotely and by 2021, organizations will encourage 40% more workers to work ...

Data Sheet
Data Sheet
Evolve IP Expands Licensing for Equinox Protector Solution

Leading business assurance solutions provider Equinox Information Systems reports today that Evolve IP, The Cloud Strategy Company™, ...

Press Release
Press Release
2018 Cloud Adoption Survey Key Findings

Starting in 2012, Evolve IP began surveying IT pros and C-level executives in North America on cloud adoption. Instead of relying on small ...

Brochure
Brochure
Skype Communicator

Evolve IP's Skype Communicator improves the unified communication experience for Microsoft Office 365 users by providing enterprise-grade ...

Data Sheet
Data Sheet
Hosted PBX (HPBX)

Evolve IP’s hosted phone system solution delivers award-winning collaboration (video,chat, conferencing and more) and crystal clear voice ...

Data Sheet
Data Sheet
Executives and IT Professionals Reveal Preference for the.. →

5th Annual Cloud Adoption Survey by Evolve IP® Reveals New Findings, Including IT Managers’ Confidence in the Cloud at Highest Recorded ...

Press Release
Press Release
M24 Seven Confirms Strategic Partnership in the United.. →

M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic ...

Press Release
Press Release
Evolve Cares - Junior Achievement 2018

The Junior Achievement Company Program had another successful year at Evolve IP. Over the course of six months, students have worked ...

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Video
Video
Video
Video
Video
Video
Video
Evolve Cares - MANNA

On April 24th, the Evolve Cares team visited the MANNA Kitchen in Philadelphia. MANNA clients receive 3 meals a day, 7 days a week, all ...

Video
Video
Call Center Etiquette

The call center is your enterprise’s lifeblood. Providing a positive customer contact experience is critical to your business success. ...

Blog Article
Blog Article
How to Prepare for an IT Disaster

While 100% prevention of an IT disaster is impossible, there are several ways you can ensure the business impact is minimal. How? Cloud ...

Blog Article
Blog Article
How Well Do You Know Your Tech Influencers?

This Tech Quiz will test how much you know about technology influencers. Do you think you have what it takes to ace the quiz?

Blog Article
Blog Article
Evolve IP Cloud Scholarship

Evolve IP’s annual Cloud Scholarship is designed to help students who are studying for a career in technology or computer sciences. The ...

Blog Article
Blog Article
eBook: How Office 365 Supports Remote Workers

This eBook describes 6 types of remote workers, how to evaluate their technical needs and to assess how Office 365 can help enhance and ...

E-book
E-book
Evolve IP Acquires Leading UK Cloud Communications Provider.. →

Evolve IP expands global presence and distribution capabilities and deepens vertical presence in Hospitality, Automotive, Finance, and ...

Press Release
Press Release
eBook - Elevate Your Email

Produced by Microsoft, this eBook offers considerations for moving email from on-premises to the cloud via O365.

E-book
E-book
DRaaS for Dummies

Blog Article
Blog Article
Compliance in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our compliance team, answers the most pressing ...

Video
Video
Security in the Cloud

Joseph Pedano, Evolve IP’s Senior Vice President of Cloud Engineering, and head of our security and compliance group, answers the most ...

Video
Video
OneCloud Veterinary

When you’re acquiring or managing multiple veterinary clinics, you don’t have time to battle with disparate practice management ...

White Paper
White Paper
OneCloud for Credit Unions

When managing multiple credit union branches, there’s no time to battle with aging communications technology, disparate hardware, and ...

White Paper
White Paper
Serious Considerations: Replacing Your Company's Phone.. →

If you’re reading this brief you’ve likely got a phone system that’s outdated or under-performing. Evolve IP has worked with ...

White Paper
White Paper
Video
Using DaaS to Create the Ideal Desktop Experience Without a.. →

This cloud brief will explore the ways in which cloud-hosted virtual desktops and applications can be a great way to give users the ...

White Paper
White Paper
Cloud Brief - The Three Challenges of Healthcare Data.. →

This white paper outlines the state of security practices in healthcare organizations, common healthcare security setbacks, and potential ...

White Paper
White Paper
Cloud Brief - 8 Security and Productivity Benefits of.. →

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
Evolve IP Case Study: CCI Health & Wellness

CCI Health & Wellness Services required a better solution to handle a high volume of inbound calls to its 12 healthcare facilities across ...

Video
Video
Ameriflex Turns to Evolve IP for Advanced Hosted / Cloud.. →

Ameriflex has dramatically (and quantifiably) improved their call center results. See how queue callback, business intelligence and ...

Video
Video
Evolve IP Case Study: Halfpenny Technologies

Halfpenny Technologies Inc. (HTI), a leading digital health provider, has hosted their private client and patient data securely on Evolve ...

Video
Video
Recorded Session
Cloud IVR

Evolve IP’s Interactive Voice Response (IVR) reduces cost per call while dramatically increasing productivity and improving customer ...

Data Sheet
Data Sheet
8 Security and Productivity Benefits of Business-grade File.. →

This cloud brief explores how business owners can arm employees with productivity-enhancing file sync technology while simultaneously ...

White Paper
White Paper
Halfpenny Technologies

​Healthcare leader leverages Evolve IP’s HIPAA-compliant cloud and Nimble Storage for security and growth.

Halfpenny Technologies Inc. (HTI), a leading digital health provider, has hosted their private client and patient data securely on Evolve ...

Case Study
Case Study
Alert Logic

Log Manager and Log Review

Log management is an essential infrastructure management best practice, and is necessary for achieving compliance. Log management is ...

Data Sheet
Data Sheet
Evolve IP Battlecard

Evolve IP Battlecard

The Evolve IP Battlecard provides example questions for UCaaS and Compute opportunities, summarizes the cloud solutions that Evolve IP ...

Battle Card
Battle Card
UCaaS

VoIP Hosted Phone Solutions, Hosted PBX

This Data Sheet provides organizations with information on why choose an Evolve IP Hosted PBX.

Data Sheet
Data Sheet
DaaS Data Sheet

Desktop-as-a-Service

This Data Sheet describes why organizations need a robust, secure and affordable solution that will accommodate shrinking IT budgets and ...

Data Sheet
Data Sheet
DRaaS

Disaster Recovery as a Service

Description of wWhy the Evolve IP DRaaS Suite of solutions?

Data Sheet
Data Sheet
DRaaS for Ransomware Recovery and Data Protection

This white paper outlines the current cyber-threat landscape and explains how secure-cloud solutions like Evolve IP’s Prem Extend ...

White Paper
White Paper
Improve Customer Experience KPIs and Reduce Costs through.. →

HOP Energy

Business Situation: HOP Energy struggled to meet Service Level Agreement KPIs for answering calls, and was challenged by staffing issues. A ...

Case Study
Case Study
Understanding Compliance in the Cloud

While many CSPs claim their cloud infrastructure is compliant, it’s important to take a closer look. There are various third-party ...

White Paper
White Paper
Unified Communications as a Strategy…not a Service

Enterprise Unified Communication and Business Collaboration

Being ‘out of office’, ‘on the road’ or ‘working remotely’ is no longer a viable reason to miss a call. Most businesses, ...

White Paper
White Paper
Queue Callback

Improve metrics. Reduce costs. Value customer time.

Queue Callback enables you to optimize your customer experience by offering callers the ability to request a callback based on your call ...

Data Sheet
Data Sheet

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